Is Your Management Team Listening

As a business owner, you probably take a lot for granted when it comes to how good a job members of your management team are doing. Their results may look good for now, but are they sustainable over a longer period of time.

You, as owner, may have developed a strategic plan that will take you to the next level of success; and, your product may be well positioned in a growing industry catagory.

But, what are your employees thinking. The people you are depending on, the employees that are actually making the product, doing the work, preforming the service. One way to tell what employees are thinking is to set aside some part of the day to interact with them, where they are. Not in some employee meeting, but in a setting where they feel comfortable.

Some of the things I did included taking a coffee break when they did, sitting with a different group each time. Or, walk around where they are doing the work and asking how things are going.  It’s amazing what you can learn from them on how to improve your business.

One big red flag is when an employee tells you, “Don’t tell my supervisor that I told you so, but ………. “. It would become obvious to me that I had a problem with that supervisor’s ability to manage and I needed to spend more time concentrating on management training.  What are some of the things that are critical to your management teams success?

More to follow. Sam Naff